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  1. Why should I use PostCalls to contact my members?
  2. The Primary account access number 866-992-7678 is not available. What can I do to access by phone?
  3. What steps do I follow before sending a message to my contact/member list?
  4. Are there any restrictions about sending out PostCalls messages?
  5. What do I do if I have questions about service after I register?
  6. Can I use my PostCalls account at both my office and at home?
  7. Do I have to download software?
  8. Will my contact/member list(s) be sold?
  9. How can I change my User ID number?
  10. How do I register for the PostCalls Business Messaging service?
  11. I keep getting an error message indicating that my phone number is already in use. What does this mean and what do I have to do to register my phone number?
  12. Can I change/manage my Account Profile?
  13. I forgot my PIN number. Help?
  14. How do I change my email address?
  15. Can I create/manage more than one Group?
  16. Do I need individual User ID numbers for each group that I manage?
  17. What information is needed to establish a contact/member list?
  18. I have built my contact/member list, how do I send a message?
  19. What is the maximum length message I can record?
  20. Can PostCalls deliver messages to a business extension or voicemail account?
  21. Can I record and/or deliver my messages on the internet?
  22. Why is there a check box adjacent to the phone number on the View Member List and the Add New Member pages?
  23. Will importing data corrupt or change my existing database?
  24. How many names and phone numbers can I import and call with PostCalls?
  25. How do I upload/import a file?
  26. New members have joined our group, how do I import the "new" members?
  27. Can I delete a member from all of my groups?
  28. Can I schedule an outgoing message for delivery on a future date?
  29. How do I edit/change my Group Name?
  30. I have a friend who doesn’t have a computer, can he/she use the PostCalls messaging service?
  31. Am I charged by the completed call, per attempt or by a per record basis?
  32. What happens if the person doesn’t answer when PostCalls tries to deliver my message?
  33. Where can I find my balance of unused calls?
  34. How do I erase an old message?
  35. How do I Cancel a message?
  36. When are PostCalls messages delivered?
  37. Is there an expiration date on my call package?
  38. My computer is displaying source code and/or blank portions on a web page.
  39. During the purchase process I received an error message that said I need a "high-security" web browser and it also mentioned something about a "128-bit encryption". What does this mean?
  40. Is there a way my group members can call in and listen to a missed message?
  41. Can PostCalls deliver to cell phones?
  42. What is an intercept call?
  43. Why do I or one of my members hear “Press one to hear your message.” when I receive a PostCalls Message?
  1. Why should I use PostCalls to contact my members?
    Contacting your team or group members individually can be a strenuous and time consuming job. By using PostCalls you have the ability to contact all of your members by simply recording a single 60 second message that is delivered to each contact/member’s phone or answering device.

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  2. The Primary account access number 866-992-7678 is not available. What can I do to access by phone?
    Only in the event that the primary access number is not available you may access your account using the Alternate Account Access Number at 877-392-7678.

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  3. What steps do I follow before sending a message to my contact/member list?
    1. Register and set up your PostCalls Business Messaging account.
    2. Create a contact list of people who will receive your message(s).
    3. Purchase a PostCalls Call Package.
    4. Record and deliver your message from the web or call 1-866-992-POST and follow the voice prompts.
    5. Messages can be delivered immediately or they can be scheduled for delivery at a future date and/or time.

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  4. Are there any restrictions about sending out PostCalls messages?
    Yes. A single contact/phone list should not contain over 5,000 phone numbers. However, your PostCalls account allows you to create numerous groups. You can only deliver 5,000 calls maximum to a single contact/phone list. If you have more than 5,000 phone numbers on your contact/phone list please e-mail us at     quotes@callingpost.com.

    Also, due to FCC regulations, PostCalls can only be used to contact people with whom you have a pre-established relationship with, e.g., business to customers or someone who has contacted your business for information. Additional stipulations are specified in the User Agreement.

    PostCalls delivers messages anywhere within the continental United States. Messages CANNOT be delivered to Alaska or Hawaii.

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  5. What do I do if I have questions about service after I register?
    Please review the FAQs for a possible answer to your question. If your question is still unanswered, then email your question to     postcalls@callingpost.com.

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  6. Can I use my PostCalls account at both my office and at home?
    Yes. You may use your PostCalls national account anywhere you have access to the Internet and anywhere in the world with a touch-tone phone, including cell phones.

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  7. Do I have to download software?
    No. Everything you need to perform contact/member management is contained within the PostCalls.com web-site.

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  8. Will my contact/member list(s) be sold?
    Our customers are important to us and we want you to be happy with your PostCalls experience. We will not sell any information that is recorded by you, including phone numbers. We safeguard the privacy of each and every contact/member!

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  9. How can I change my User ID number?
    A request for the User ID number change must be submitted to     postcalls@callingpost.com.

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  10. How do I register for the PostCalls Business Messaging service?
    Simply click on the New User, Register Now icon and fill in the required information. Once you are registered you may add a group(s) and contact/member information. Afterwards, record and deliver your message from the web or call 1-866-992-POST.

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  11. I keep getting an error message indicating that my phone number is already in use. What does this mean and what do I have to do to register my phone number?
    Phone numbers are utilized by PostCalls as the User ID number assigned to each national account. Someone in your household/office may have already set up a PostCalls Business Messaging account. Ensure the phone number was entered correctly, or please enter another phone number (e.g. cell, office, or pager) which will be used as your User ID.

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  12. Can I change/manage my Account Profile?
    Yes, once you are logged in, click on the Edit Account Profile icon, in the left hand navigation bar.

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  13. I forgot my PIN number. Help?
    At the PostCalls Home Page click on the "Member Log In" icon and follow the simple instructions at "Forgot Your PIN?".

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  14. How do I change my email address?
    Once logged in, your e-mail address can be modified by clicking on the Edit Account Profile icon, in the left hand navigation bar.

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  15. Can I create/manage more than one Group?
    Yes, your PostCalls national account allows you to create numerous groups. However, your contact/phone list for each group should not contain over 5,000 phone numbers as you can only purchase and deliver 5,000 calls maximum. If you need to contact more than 5,000 phone numbers please e-mail us at     quotes@callingpost.com.

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  16. Do I need individual User ID numbers for each group that I manage?
    No. Your 10-digit PostCalls User ID and PIN will allow you to create and manage numerous group lists. There are no other IDs or PIN numbers to remember.

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  17. What information is needed to establish a contact/member list?
    Member contact lists are created and managed on the web. The web allows you to view, modify and B>import contact/member lists consisting of a name (you determine if you want first, last or both) and 10-digit phone number.

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  18. I have built my contact/member list, how do I send a message?
    Click Record/Send Message for the appropriate contact/member list. Messages can also be recorded and delivered by phone. Call 1-866-992-7678, enter your User ID and PIN and follow the voice prompts.

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  19. What is the maximum length message I can record?
    60 seconds is the maximum length for a message.

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  20. Can PostCalls deliver messages to a business extension or voicemail account?
    PostCalls messages must be delivered to a direct line. PostCalls messages cannot be delivered to a phone system that requires the entering of an extension number or forwarding by a person.

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  21. Can I record and/or deliver my messages on the internet?
    Yes. Click Record/Send Message for the appropriate contact/member list. Messages can also be recorded and delivered by phone. Call 1-866-992-7678, enter your User ID and PIN and follow the voice prompts.

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  22. Why is there a check box adjacent to the phone number on the View Member List and the Add New Member pages?
    A checked box indicates that a contact/member will receive your voice message(s). If you want to send a message to selected contact/members, simply uncheck the members who will not receive the message you will be distributing. Remember to recheck those contact/members once you have sent a message.

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  23. Will importing data corrupt or change my existing database?
    Importing data creates a copy of the selected information and transfers that information into a new table in the PostCalls database. Your source table or file is not altered in this process.

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  24. How many names and phone numbers can I import and call with PostCalls?
    Only 5,000 names and phone numbers can be called under your PostCalls Business Messaging account. Additional names and phone numbers may be imported, but authorization by PostCalls will be required before purchasing additional calls.

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  25. How do I upload/import a file?
    A PostCalls Business Messaging account and a group have to be established first. Once your account is established and you are logged in, select the group to receive the imported contact/member list. Once at the View Member List page, click on the Import Members link and follow the import instructions.

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  26. New members have joined our group, how do I import the "new" members?
    Depending on the number of "New" contact/members, it may be advantageous to input them one by one. To add contacts/members click on the Add New Members link on the View Member List page of the group that needs to be updated.

    If you have a considerable number of new members or major revisions to your contact/member list, it is probably best to delete all of the members from the member list and then import the data file containing the current information.

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  27. Can I delete a member from all of my groups?
    Currently a contact/member who belongs to more than one group has to be deleted from each individual member list.

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  28. Can I schedule an outgoing message for delivery on a future date?
    Yes. Once you have recorded your message follow the voice prompts to schedule the start and/or stop times of your message’s distribution.

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  29. How do I edit/change my Group Name?
    Click on the group name and then click on the Edit Group Name link at the Administration page and change the group name as required.

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  30. I have a friend who doesn’t have a computer, can he/she use the PostCalls messaging service?
    Unfortunately no. Contact/member lists have to be managed on the web.

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  31. Am I charged by the completed call, per attempt or by a per record basis?
    PostCalls charges on a per record basis. Although a phone number may be busy or someone doesn’t have an answering machine PostCalls will try an additional four (4) attempts. However, you will only be charged for the first attempt (record).

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  32. What happens if the person doesn’t answer when PostCalls tries to deliver my message?
    If someone is not available to answer, PostCalls will also deliver to an answering machine. If a phone line is busy or someone doesn’t have an answering machine PostCalls will attempt to deliver your message four additional (4) attempts.

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  33. Where can I find my balance of unused calls?
    Once you are logged in, click on the Account Reports icon in the left hand navigation bar.

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  34. How do I erase an old message?
    Simply record a new message.

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  35. How do I Cancel a message?
    Call 1-866-992-7678, log in and select the appropriate group. If your message is still in the delivery cycle a prompt will play indicating so. Another prompt will play concerning canceling the undelivered messages.

    Canceling the message does not require you to re-record another message.

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  36. When are PostCalls messages delivered?
    Your message will be delivered between 9AM and 9PM of each member’s local time zone. Messages that are recorded during off hours are queued for delivery beginning at 9:00 AM of the next day or as scheduled by you.

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  37. Is there an expiration date on my call package?
    Yes. Call packages expire 180 days after purchase.

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  38. My computer is displaying source code and/or blank portions on a web page.
    There is a problem receiving a Hypertext Transfer Protocol (HTTP) stream from sites with Internet Explorer 5 when a delay occurs during a query. In most cases, the page is only partially displayed.
    Refreshing the page may result in a fully-formed page, however, subsequent refreshes may generate the same problem, a partial page or a page with scripted source code displayed.

    To solve the problem you can obtain a patch from Microsoft by clicking on the following link:
    http://support.microsoft.com/support/kb/articles/q226/5/50.asp?id=Q226550&sd=GN&fr=0&ln=EN-US

    Once at the above referenced Microsoft page scroll toward the bottom of the page and click on:
    Download 3725.exe.

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  39. During the purchase process I received an error message that said I need a "high-security" web browser and it also mentioned something about a "128-bit encryption". What does this mean?
    Additional safety and security measures have been added by the financial institution that processes credit card purchases for PostCalls. You will need to upgrade your Internet browser. (    Click here to obtain the free upgrade from Microsoft) Internet Explorer version 5.5 or higher contains the high-security 128-bit encryption.

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  40. Is there a way my group members can call in and listen to a missed message?
    Yes. PostCalls has an optional feature called "PGID". It gives you the ability to share a Public Group ID (PGID) number for each group with your group members. The PGID allows for a group member to call 1-800-941-5589, enter the PGID number and listen to the current message. Each message that is listened to will result in a call being deducted from your PostCalls account. The ability for a member to hear missed messages with the PGID number is available 24 hours a day and 7 days a week. For additional information on activating this feature contact Customer Care at     PostCalls@CallingPost.com.

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  41. Can PostCalls deliver to cell phones?
    Many cell phone carriers have various and lengthy greetings that may play before or after a personal voicemail greeting. In some instances, because of the length of the personal voicemail greeting, the PostCalls message may play by default resulting in a partial message being delivered.

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  42. What is an intercept call?
    Intercept calls are usually the tri-tone message that is received from the phone company indicating: a phone number is not valid, is currently under service, has been blocked to receive incoming calls, or all circuits are busy. You may want to check the phone number(s) to ensure that it was entered correctly. If the phone number was entered correctly then call the number to determine what message the phone company is indicating.

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  43. Why do I or one of my members hear “Press one to hear your message.” when I receive a PostCalls Message?
    When PostCalls delivers a message to a phone number if our system has difficulty understanding if we have a person or an answering machine on the line you will receive this prompt. If you receive this prompt and press one to hear your message then you are indicating to us that we in fact have a person on the line and we will play the message twice for you. If one is not pressed then we treat the call as an answering machine on the line and we only play the message once.

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