How To Record and Deliver a Message By Web

Note: To send your message, your Call Balance must be equal to or greater than the number of members to whom the message will be sent.

With a microphone attached (or built-in) to your computer, you can record and deliver your outgoing message from the web. Perform the following steps.

1. Click on the group name in the left hand margin that you want to record and send the message to.
2. Click Record/Send Message.
3. In the Main Message Box, choose an existing  message or click on the microphone to the right of the box, "New Group Message" to record a new message.
4. Add Message and choose to record message by audio recorder, text-to-speech,, or upload a wave file
5. If using the audio record, perform the following steps.
   1. Make sure the Recorder is displayed on your computer screen..
   2. To start recording click on the Record button (the circular shape). You can record up to 60 seconds for your message.  (120 seconds available with request) 
   3. When you are done, click the Stop button (the square shape).
   4. You may listen to your recording with the Play button (the triangular shape).
   5. To re-record your message just click the Record button again, and then follow steps 2, 3 & 4.
6. Once you are satisfied with the recording, Click Save.
7. Click Next and schedule or send your message

Message Library Instructions

To view your Message Library, log into your Postcalls account and click Message Library at the top of the screen. You will see two tabs: Shared Messages and Group Messages.

All recorded messages will be saved in your Message Library.

You can delete or share your message with any groups in your account.

• To view a message. go to the Group Messages tab to see a list of your messages.
• To listen to your message, click on the yellow megaphone.
• To edit a message. click on the yellow pencil.
• To share your message, click on the white pieces of paper.
• To delete your message. click on the red X.
• To add a message. click on the green plus sign at the bottom right under the last message.

To Share a message,: go to the Shared Messages tab,

• Pick the message you want to share, and click on the white pieces of paper next to the red X.
• Copy message will display. Enter the name of the message and click Save.
• Your message has been copied to the shared file. Press return to return to the Message Library.
• Click on the Shared tab and find your message.
• To add a message into the shared file, click on the green plus sign at bottom right, under the last message.

To find your shared message:

• Go to any group and click on Record/Send Message.
• Your shared message, and any message(s) you have recorded in that group, will be in the box labeled Main Message.
• Choose the message you want to send by clicking the radio button (the blank circle) in front of the name of the message.
• You can listen to your message, or click Next and send or schedule your message.

Import / Export Contacts Instructions

1.     On your computer, find your contact/member file.

2.     Export (download) your list. *If you are not sure how to do this call me for help. I may have printed instructions for your particular company system.

3.     Save and name your file using a name that you will remember. *Make sure you know where you saved your file and what you named it so it is easy to find when importing into Postcalls.

4.     IMPORT INSTRUCTIONS.  Login to your PostCalls account. Go to add group, name your group, or go to an existing group (You will normally choose "Add a group and import or manually enter members"- the second option)

5.     If you are using the Caller ID feature, click on the Default Caller ID arrow and choose your number, and click Save. (if you do not see this feature, you will have to go to Profile at the top of the page and submit a Caller ID to add to your account.)

6.     Click View New Group

7.     Under Group, go to Import Members

8.     It will ask you to Select the File to Import. Click on the browse button which will open a box that says Choose File.

9.     Find your file and click Open. Then click next.

10.  Please select the 'Import Column' that corresponds with the 'File Column'. (This means you are going to set up what to import from your spreadsheet (For example: first name, last name, and phone number). All drop down boxes are set to 'Do Not Import'. You will only change the ones you want to import to the correct title.

11.   Select what you want to import from the "File Sample Data". *If you want to import only phone numbers, go to the column of phone numbers and select that, otherwise (go to next step)

12.  Find the column that has a first name. Click on the drop down box next to it and select First name.

13.  Find the column that has the last name. Click on the drop down box next to it and select Last name.

14.  Find the column that has the phone number. Click on the drop down box next to it and select phone number. *If your names are in the same column, select the correct format in the drop down box under Combined Names.

15.  Go to the bottom of this page and click Next.

16.  A list of errors may display, but the errors are explained. (For example: number already in import file, number not long enough, does not want to receive calls).

17.  The number of members imported should be listed. Click Return to Group so you can view your members

***If you have more than one column of phone numbers and you want to import all, you will first import one of the columns, go back to the group and import members. Repeat the steps again with the other column.

How to Export a list from PostCalls

To export a contact list from PostCalls, click on the group in your account, go to Export Members, choose Export all members, and save to your computer.

Phone Guide Menu

To record your outgoing message, perform the following steps.

Call toll-free 1-866-992-7678 

Enter your 10-digit PostCalls User ID number.

Enter your 5-digit PIN number.

Notes:

• A voice selection menu will play if you have more than one group.
• The text-to-speech voice file WILL NOT accompany the outgoing message.

PRESS 1 - Listen To Your Saved Message

  Message plays and returns to the previous menu
 
PRESS 2 - Record/Deliver Message

  to Replay press 1
  to Re-record press 2
  to Save & Deliver your message NOW press 3
  to Save & Schedule the start & stop times of your message press 4
  to Save this message without delivering press 5
  to Return to the previous menu without saving or sending this message press the * key

PRESS 3 - To Schedule or Send A Saved Message

  to Send this saved message NOW press 1
  to Set a start and stop date/time for the delivery of this saved message press 2
  to Return to the previous menu without sending this message press the * key

The * (star) key will always back you up a step

Your message will be delivered as soon as possible.

Please note that PostCalls will only deliver messages between 9AM and 9PM of each person's local time zone.

How to Send a Message from the Web

With a microphone attached (or built-in) to your computer, you can record and deliver your outgoing message from the web.

Click on the group name in the left hand margin that you want to record the message for and follow these steps.

1) Call Balance
Your Call Balance must be equal to or greater than the number of members to whom the message will be sent.

2) Record and Save Your Outgoing Message
Record up to a 60-second message.

3) Deliver Outgoing Message
Once you save your recording, you can initiate delivery to your group phone list.

Why do you hear “Press one to hear your message" when you receive a PostCalls message?

You will hear this message when PostCalls delivers a message to a phone number and the system has difficulty understanding the person answering the call or the answering machine.

If you receive this prompt and press 1 to hear your message, then you are indicating to the system that a live person is on the line. The system will play the message for you two times. 

If 1 is not pressed, then the system treats the call as if it were answered by an answering machine. The system will play the message one time in this scenario.

What is an intercept call?

Typically, Intercept Calls are the tri-tone message that is received from the phone company indicating a phone number is 1) not valid; 2) currently under service; 3) blocked from receiving incoming calls; or 4) all circuits are busy.

You may want to check the phone number(s) to ensure that it was entered correctly. If the phone number was entered correctly, then call the number to determine what message the phone company is indicating.

Can PostCalls deliver to cell phones?

Many cell phone carriers have various and lengthy greetings that may play before or after a personal voicemail greeting. In some instances, because of the length of the personal voice mail greeting, the PostCalls message may play by default resulting in delivery of a partial message.

Can my group members call in and listen to a missed message?

Yes. PostCalls has an optional feature called "PGID", which standard for Public Group ID.

This optional feature gives you the ability to share a PGID number for each group with your group members. The PGID allows a group member to call 1-800-941-5589, enter the PGID number and listen to the current message.

Each message that is listened to deducts a call from your PostCalls account.

The PGID number feature is available to your groups 24 hours a day/7 days a week.

For additional information on activating this feature, contact Customer Care at PostCalls@CallingPost.com.

During the purchase process I received a "high security" error message. What does this mean?

Error Message: You need a high security web browser and 128-bit encryption.

Additional safety and security measures have been added by the financial institution that processes credit card purchases for PostCalls. You will need to upgrade your Internet browser. to the latest version to ensure your browser uses the latest security safeguards.

My computer is displaying source code or blank portions on a web page

There is a problem receiving a Hypertext Transfer Protocol (HTTP) stream from sites with earlier versions of Internet Explorer (e.g., version 5)  when a delay occurs during a query. In most cases, the page is only partially displayed.

Refreshing the page may result in a fully-formed page, however, subsequent refreshes may generate the same problem: a partial page or a page displays scripted source code.

If you experience this issue, contact PostCalls Support for assistance:by calling 888.229.5708 or by Email info@postcalls.com.

Is there an expiration date on my call package?

Yes. Call packages expire 180 days after purchase.

When are PostCalls messages delivered?

Your message will be delivered Sunday through Saturday between the hours of 9:00 AM and 9:00 PM in the individual member’s local time zone.

Messages that are recorded during off hours are queued for delivery beginning at 9:00 AM the next day or as scheduled by you.

How do I Cancel a message?

To cancel a message, call 1-866-992-7678, log in, and select the appropriate group.

If your message is still in the delivery cycle, a prompt will play indicating so.

Another prompt will play concerning canceling the undelivered messages.

Canceling the message does not require you to re-record another message.

How do I erase an old message?

You can erase an old message by simply recording a new message.

Where can I find my balance of unused calls?

Once you are logged in, click the Account Reports icon in the left hand navigation bar.

What happens if the person doesn’t answer when PostCalls tries to deliver my message?

If someone is not available to answer, PostCalls will deliver to an answering machine.

If a phone line is busy, or someone doesn’t have an answering machine, PostCalls will attempt to deliver your message four (4) additional times.

Am I charged by the completed call, per attempt, or by a per record basis?

PostCalls charges on a per record basis.

Although a phone number may be busy or someone doesn’t have an answering machine, PostCalls will attempt to deliver the message four (4) more times. However, you will only be charged for the first attempt (record).

Can PostCalls be used if you do not have a computer?

Unfortunately no. Contact/member lists must be managed on the web.

How do I edit my Group Name?

To edit a group name, click on the group name, click on the Edit Group Name link at the Administration page, and change the group name as required.